RSI

RSI approached us with a clear mission: modernize their website to better reflect who they are today—a leading provider of revenue solutions for government agencies. Their existing WordPress site was slow, difficult to maintain, and visually inconsistent, weighed down by outdated brand elements and a confusing product structure.

They needed more than just a redesign—they needed a strategic rethinking of how their offerings were organized and communicated. From improving accessibility and SEO to creating a digital presence that felt both innovative and trustworthy, we worked together to build a site that serves their diverse audiences and supports long-term growth.

Services Provided

  • Messaging Strategy

  • Competitive Analysis

  • User Experience

  • Copywriting and Editing

  • UX and UI Development

  • Information Architecture and Sitemaps

  • Landing Pages

Project Overview

Challenges

  • Outdated WordPress site was slow, difficult to update, and hard to manage internally

  • Disjointed design with legacy brand elements that no longer reflected RSI’s leadership in the industry

  • Confusing product structure that didn’t align with how government agencies evaluate and purchase solutions

  • Lack of ADA compliance and SEO best practices

  • Needed a modern design that balanced tech credibility with the seriousness expected by government clients

Solutions

  • Developed a clear content strategy to organize offerings in a way that reflects government procurement logic

  • Created a modular, flexible website using Storyblok for easier internal editing and future scalability

  • Introduced a refreshed visual identity that felt both modern and trustworthy

  • Built in accessibility and SEO improvements to support long-term performance

  • Designed a cohesive user experience to help audiences—from prospective clients to job seekers—quickly find what they need

Results

  • RSI now has a website that reflects their credibility, innovation, and public-sector focus

  • Internal teams can easily update content without relying on developers

  • Inspired a broader brand refresh across presentations, collateral, and campaigns

  • Improved usability for multiple audiences, with clearer product pathways and messaging

  • A faster, more stable site experience thanks to the switch from WordPress to Storyblok

Website

Discoveries and Impact

Through this process, it became clear that reframing RSI’s offerings with intuitive language and modular content would not only improve the user experience—it would also empower internal teams and spark a broader evolution of the brand across all touchpoints.

Making Complex Solutions Easier to Understand and Procure

To support RSI’s growth and better align with how government agencies evaluate and purchase solutions, we helped reframe their offerings with a more intuitive, customer-centered structure.

Through collaborative strategy sessions and a detailed mind-mapping process, we clarified the relationships between products, solutions, and features—making it easier for prospective clients to navigate offerings based on their needs.

This strategic shift not only improved user experience, but also equipped RSI’s sales and marketing teams with a more cohesive, persuasive way to communicate value.

Recognition

Winner of the 2025 GDUSA’s Digital Design Design Awards

Launch day was a huge milestone for us, and the new site looks fantastic. It’s clear how much thought and care went into this build. We truly appreciate the hard work and partnership over the past five months—it’s the best gift we could’ve asked for to close out the year.

Alexandra Nguyen

Sr. Manager, Marketing & Communications, RSI